JobId: 92621   JobTitle: [Sr. Internal Business Systems Analyst]
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Skills & Experience
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  US Experience:
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  Specific Experience:
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Required Skills Experience
SkillExperience(Years)*Rating(1-10)Last Used 
3–5 years of experience in capacity planning
workforce planning
service operations analytics
or a related operational planning role (3–5 years)
Ability to analyze operational data and translate findings into actionable staffing or workload recommendations (3–5 years)
Experience supporting forecasting or capacity planning in a customer service
contact center
or operational environment (3–5 years)
Strong proficiency in Microsoft Excel or comparable tools for data analysis and reporting (
*[Ratings are based on a scale of 1 to 10 with 10 being the best]
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