JobId: 92585   JobTitle: [Business Analyst/Consultant-II]
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Skills & Experience
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  US Experience:
Yrs
  Specific Experience:
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Required Skills Experience
SkillExperience(Years)*Rating(1-10)Last Used 
Experience working in IT Service Management (ITSM) environments
managing and optimizing ITSM tools
and implementing solutions to enhance service delivery
Strong understanding of ITIL frameworks and their application in ITSM processes
Experience in integrating Atlassian Cloud tools with other IT management systems
Hands-on experience in Jira Service Management configuration and customization
including workflow design
SLA configuration
and automation rules
ITIL certification (Foundation
*[Ratings are based on a scale of 1 to 10 with 10 being the best]
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